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Enterprise Support are quality Certified in a number of areas and incorporate quality standards for each part of our service delivery transactions and support. Our processes and infrastructure are audited annually by Delloittes and SAP Best Practise division (Germany).
Quality Standards
The electronic capture of transactions, avoids manual data collection and entry. We utilise e-forms and Self Service toolsets to promote widespread use of the system, while incorporating compliance and workflow to avoid double handling of data and invalid data entry.
We devolve administration tasks and return ownership of transactions to Managers in the form of leave approvals, timesheets, appraisals etc. This provides managers with the information they require to make the right decisions pertaining to their people's, personnel development, efficiency and operating costs.
The HR function benefits from automated collection of data and an improved ability to focus on assisting managers in making strategic decisions, inline with the organisations strategic direction.
Automated critical event notifications via email or SMS, eliminates potential errors and the time required to rectify the error. The application typically reduces payroll, Human Resources and line management administration time by a third.
BPO allows enterprises to gain access to expertise and allow their staff to focus on core business functions. BPO allows enterprises to get rid of routine work, reduce internal organizational costs, reduce growth risk and increase flexibility.
Business Process Outsourcing benefits include increased profitability, sharpened management focus, empowered employees, improved business processes based on the adoption of best practices, enhanced service levels, stronger control, scalability, exploitation of advanced technologies and reduced operating costs.
Brand Management by Charles Elena