PayOffice — Employer Services

Hosting Service Catalogue

Data Center

Building and environment security and access control
Fire detection, suppression, and prevention
Infrastructure redundancy and failover testing (power and cooling)

Network and connectivity

Telecommunication provider setup
Network topology (customer landscapes, administration network, and customer DMZs), network security, and connectivity
Managed backup and disaster recovery
Backup concepts and infrastructure
Disaster recovery concepts and infrastructure

Service management processes

Service desk and incident management
Problem management
Change management
Configuration management
Service level management
Customer relationship management

Application hosting

Operations manual sand system documentation
Standards, checklists, and procedures for SAP operation
System monitoring
SAP system monitoring

Security

Adherence to customer security policies
Adherence to SAP security guidelines
User management and system access
Security audits and vulnerability tests

Administration skills

SAP Basis
SAP technology
SAP NetWeaver technology platform