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Today, the high cost of maintaining skilled internal SAP support staff, the lack of internal best practices, and inherent problems with service and delivery reliability have caused many organizations to seek an outsourced solution for SAP application management. For these organizations to achieve operational and strategic objectives, the solution must comprise superior technical expertise, dependable support, continuous knowledge management, and measurable cost efficiencies.
Customer Support
We offer help desk coverage for SAP users in your organization. Our help desk staff continually assesses opportunities for improvement in incident management and call resolution through training programs for help desk staff and business users, and through updates to support tools.
Functional and Technical Support
Our functional consultants leverage their experience across multiple engagements and domains to assist business process owners in change management initiatives. Their expertise extends across core SAP Workforce Management modules and is currently being extended to support other SAP ERP modules.
System Administration and Monitoring
Our system administration team supports implementation and rollout for new SAP projects through system configuration support and transport management, while our monitoring team monitors SAP system performance and execute corrective and routine maintenance activities such as backup and archival. Together, these teams are responsible for service level, capacity, and availability management.
Brand Management by Charles Elena